Core Competencies for Sales Professionals

The Most Effective Way to Improve your Sales Productivity

Audience： 

Sales representatives, sales supervisors, sales managers 

Course Outline： 

A) Preparing yourself to be a Super Sales Star 

1 Proactive, agreesive and accountable 

2 Building consultative, longterm partnership

B) Professional Selling Skills 

1 Targeting the potential customers 

2 Preparing the sales call 

3 Opening, understanding the needs, supporting, closing, indifference, skepticism, misunderstanding 

C) Sales Negotiation 

1 Preparing a negotiation: MDO, LAA and BATNA 

2 10 negotiation tips 

D) Excellence in Customer Service 

1 Service from different perspectives 

2 Steps to positive customer service 

3 Responding to challenging customers and turning complaints into opportunity 

E) Problem Solving Techniques 

1 Problems solving process 

2 Common tools 

The Trainer：

Training modules:

Time Management, Objective Setting, Communication Skills, Teamwork, Customer service, Professional Selling Skills, Coaching, Performance Management, Training System, Problem Solving, Total Quality Management, Innovation and Change Management, Delegation and Motivation

Language：Chinese 

Tuition

Date： 随时预约，随时培训 Mar 19/20, 2004 Venue： Beijing Tibet Hotel Discount       1) 20% for the first 8 participants, 2)1% per participant, up to 20%, accumulatively, for existing clients.

Other dates for this training in Beijing:
April 15/16 (Thu/Fri), June 11/12 (Fri/Sat), July 15/16 (Thu/Fri), Aug13/14 (Fri/Sat), Sep 9/10 (Thu/Fri), Nov 12/13 (Fri/Sat), Dec 9/10(Thu/Fri)

培训场地：中国五矿大厦或其他3、4星级宾馆、写字楼。