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employee communication has dramatic effect

    Cadbury Swaziland dramatically reduced its Lost Time Injury Frequency Rate (LTIFR) in 2003 through a number of actions and a programme actively to manage accidents and incidents:

    employees were constantly reminded of the need to work safely at all times one-on-one interviews were conducted with all employees in 2003, and each received a set of '10 commandments' for safety during 2003, 

most machinery was fitted with improved safety devices such as guards and safety switches training in the 2001 Occupational Health and Safety (OHS) Act helped first-line managers to understand their safety obligations following this training, 

a pro-active accident and incident management programme was implemented, with incident investigators trained to determine the root causes of incidents there is follow-up and coaching of employees where an incident has been caused by a failure to follow safety rules and procedures tracking lost-time accident trends from 2000 to 2003 showed that some employees were booked off at almost the same time. 

These trends made the company suspect that there were some fake injuries, which on investigation was the case. 

    an employee booked off for more than one shift is now visited at home within 24 hours of the injury. This is principally for the welfare of the individual, but also deters employees from faking injuries.

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